There was no queue at the time, and the staff was very attentive, explaining the procedures clearly.

Large company, but no opportunity to choose a car, vehicles are assigned directly.

It was not the reserved vehicle, and there seemed to be no option to choose another. The rental company just brought a car at the scheduled time, handed over the keys, and that was it. No room for negotiation. One word: 'resigned.'

When I suddenly realized that I didn't bring my driver's license from home, I was glad I had arranged for a notarized copy beforehand, as advised. The staff was responsible and called the manager to verify my documents, while reminding us to drive carefully. The car we reserved wasn't available, but we got an upgrade for an additional fee. Overall, the process was quite satisfactory. Returning the car was quick.

The service was great, no upselling, the car was in good condition, and it was very close to the airport, about a 5-minute walk pushing a luggage cart from the airport.