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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4725059321
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4725059321
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Reviewed: Fri, Apr 12, 2024
About Alamo: 4.0 /10
The car was significantly larger than the one I booked, making it difficult to drive and park on the narrow roads and parking lots of Spanish towns. The car was in poor condition with a broken rear taillight. The most ridiculous part was the fuel policy: they provided the car with 8 liters of fuel and required either returning the car with no less than 8 liters or prepaying for a full tank and returning it empty. This mechanism is clearly designed to take advantage of customers, as it's impossible to return the car with exactly the right amount of fuel. In many years of renting cars in various countries in Europe, America, and Australia, this was the first time I encountered such a policy! The contract amount was incorrect. The staff promised to send me a corrected contract later, but after waiting for 4-5 days and following up multiple times with customer service, I finally received it, but it still had errors. The overall experience in this country felt very unreliable!
About QEEQ: 10.0 /10

Relevant Reviews on Alamo Madrid Barajas International Airport

Cora Hume

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Reviewed: Wed, Apr 10, 2024
About Alamo: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Maurice Edie

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Reviewed: Thu, May 2, 2024
About Alamo: 8.0 /10
The staff were pretty nice and enthusiastic. However, they did mention the need to buy insurance at the store, which might be due to different understandings of the two insurance models. Originally, I wanted to rent a touring car, but they gave me a Lynk & Co.
About QEEQ: 10.0 /10

Adelaide Rayleign

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Reviewed: Fri, Jun 7, 2024
About Alamo: 2.0 /10
Extremely poor attitude. I strongly advise everyone to avoid this rental company. I reserved a Volvo XC40, but received a damaged Citroen instead, which shocked me. The staff also messed up my email, preventing me from receiving any electronic documents. Repeated reminders to correct it were futile. Avoid at all costs.

Everley Evan

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Reviewed: Wed, Mar 6, 2024
About Alamo: 8.0 /10
Average

Cornelia Elizabeth

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Reviewed: Wed, Oct 30, 2019
“Madrid-Valencia-Madrid”
About Alamo: 8.0 /10
When we picked up the car, a staff member kept recommending various types of insurance. We mentioned we already bought it on the platform, and she stopped pushing. The return process was handled professionally, and we even rated the staff member. Overall, it was a satisfactory experience.

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