The staff greeted us with smiles when we rented the car, and they were willing to help with any issues. However, when problems actually arose, they said those services were not provided and we'd need to pay an extra service fee starting at 100 euros.

When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.

Had to wait a while after calling before getting picked up, but everything else was quite satisfactory.

The service from the staff was excellent. We had six checked bags, two carry-ons, and two backpacks. The staff helped us load them into the rental car and also assisted with unloading them when we returned the car, even taking them to the shuttle back to the airport. It's a good idea to have some small gifts or cash for tips ready.

Amazing staff

Not professional