This car rental experience was very unpleasant. This company is not only fraudulent but also extorts money! I had prepaid for full insurance through the rental platform and showed the printed proof to the driver. When renting the car, they mentioned a deposit and charged my friend's credit card 501.73 euros. Unfortunately, I wasn't present to see the so-called 'contract,' and my friend, who signed, didn't understand it at all. A nearby Italian speaker confirmed it was a 'deposit.' However, only 200 euros was a deposit; the remaining 301.73 was for additional insurance and handling fees. Upon returning the car, there was no settlement receipt provided, and when I asked, they only said the deposit would be refunded in two weeks. We returned to our country on November 8th, and in December and January, the credit card was charged two separate amounts of 61 euros. After contacting the rental platform, I was informed these were violation handling fees by Sicily By Car! Note that these were just administrative fees and didn't include the actual fines. After persistent inquiries, the platform managed to get details on the violations—time, location, and reasons. While we don't dispute the fines, the rental company charging 61 euros per ticket as a handling fee is outrageous! The platform mentioned this is a common practice among Italian rental companies due to high labor costs. I consulted a friend who was also fined by an Italian rental company, and he said Sixt clearly charges 22% of the fine amount as an administration fee! Sicily By Car, where did you get the 61 euros from? They claimed it was stated in the contract and have the right to keep charging without limits from the credit card because of the signed agreement. I want to emphasize that I have been mostly satisfied with the platform’s follow-up since I lodged a complaint on December 2nd, but without a regulatory system for vendors on the platform, how can rental customers feel safe? This makes renting through the platform no different than renting directly! You can't justify it by saying you earn little from each rental. One last thing: the girl who helped me with the follow-up was very responsible, but there are many issues she can't solve! This is a problem with the platform's mechanism!

Very satisfied!

They was pretty good. It was a long process for the check in and for the return it was a struggle cause they weren’t any space to return the car. But otherwise it was really good.

T

Société de location de voiture horrible avec un personnel formé pour arnaquer les clients. Nous avons du attendre plus de 2 heures notre tour avec un personnel très désagréable Scicily by car voulait me faire payer 135 euros supplémentaires sous prétexte que ma carte était de débit et non de crédit. J ai donc laissé tomber cette réservation même si elle était payée et j ai fait une autre réservation avec Sixt quelle différence service impeccable un personnel très courtois et surtout il n y avait aucun problème avec ma carte de crédit. Je déconseille tous les clients de louer un véhicule avec scicily by car