Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.
“Kayak are running a scam. Thank goodness Qeeq and Enterprise were understanding.”
About Enterprise:8.0/10
They were helpful because kayak had falsely advertised a big commercial truck but actually booked a tiny van and remarkably pretend that that's fine they are just generic images it's quite a scam they have running there.
Like: Extremely courteous and friendly and cooperative young men, who made the experience easy and relaxing. Dislike: Nothing
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Customer Service
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View more >Dislike: Nothing