The car model did not match the reservation. There was no inspection reminder during pickup, but during return, the inspection was extremely thorough. Scratches on the tires and rims were recorded as issues for my confirmation. I raised objections, but they said they only check the car's condition at the time of return. Whether I caused the damages or not could remain disputable, but since my deposit was held, they ultimately deducted the repair fee from my account.
This is a rental company located near Waterloo Station in London, offering great value for money. Compared to renting a car at Heathrow Airport, the prices here are more affordable. To get here from Heathrow Airport, you need to transfer twice on the subway and walk nearly a kilometer.
The only issue we have was only while picking up the car. We came on time at 9am however the car was not ready. We have to wait for them to clean the car and we told them that we were rushing. Once we get the car, we ask the staff if we need to do anything else, complete the paper work or make any deposit payment twice but he said ni. We left the place and we got a call asking is to turn back. It’s a miss communication internallh they need our credit card details for deposit. We cant turn back and I have to provide my details via the phone. Service at this Centre definately need to be improved.
About QEEQ:10.0/10
Easy and smooth transaction. Rate was competitive!
Like: Fast service Dislike: During the booking process online, the website gave us pick up option in Tower Bridge ( which we chose). But, when we got confirmation email it told us to pick up the car at Spur road address in Waterloo and not Tower Bridge. Unfortunately, Spur Road office was closed, so we had to call the agency to find out that in fact we had to pick up the car at Lower Marsh road ( Waterloo), so online booking process was a bit confusing, but overall satisfied with the service.
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View more >Dislike: During the booking process online, the website gave us pick up option in Tower Bridge ( which we chose). But, when we got confirmation email it told us to pick up the car at Spur road address in Waterloo and not Tower Bridge. Unfortunately, Spur Road office was closed, so we had to call the agency to find out that in fact we had to pick up the car at Lower Marsh road ( Waterloo), so online booking process was a bit confusing, but overall satisfied with the service.