When we got to the store, the Mercedes we booked wasn't available. They gave us a BMW 5 Series instead. Sigh, European cars are smaller, we couldn't fit three suitcases, had to place one in the front.
it's the worst company. when you rent some car you want amability, and HONESTLY. And in the office i found meny people whit the same problem than me. we arrived more later (for the travel) and they ask u$100 for the delay in take the car later, just one example.
Really bad service.
Es una lastima el mal servicio y falta. ala honestidad, entre todos los empleados solo encontramos una persona amable y con eficiencia par atender.
The car was excellent. The process of dropping off was very smooth. However, in order to get the car, the staff was very stiff. Firstly, he would make me wait to check whether my license was international or not despite me telling him that it was. Secondly, he offered me a manual driven car where i have paid for an automatic one. And when asked about alternatives, he simply asked me to either take the car or leave.
I highly suggest giving training to AVIS staff in order to avoid such kind of rigidness in customer satisfaction.
About QEEQ:9.0/10
Excellent car service app.
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