Very satisfied!

I had to wait in line for an hour to pick up the car. They gave me a brand new car. When I tried to inspect it, they rushed me to sign, saying there were no issues since it was new. It turned out to be a trap! When I returned the car, the staff immediately inspected the area under the front license plate. I was curious why they were so focused there. As soon as I got out of the car, they claimed there was damage under the front. They asked if I knew about it. I was certain that there had been no accidents during my rental period. As for the small dent under the license plate, who knows if it was already there when I picked up the car! They rushed me to sign the paperwork at pickup, and now I realize it was intentional. They took me to the service desk, where an older woman rudely told me I needed to pay over 400 euros for that small dent. Charging that much for such a tiny dent is definitely a scam, taking advantage of my full insurance. Always choose a big rental company in the future. These small companies might be cheaper initially, but they can cause limitless trouble down the line.

Enthusiastic and attentive, knows how to connect with customers, professionally detailed process management, quick service, and good vehicle condition.

Very satisfied!

The fuel tank was full, and I returned it with a full tank as well.