Excellent service

Satisfied

The reception staff had a good attitude. Although we booked a Toyota, we got a Hyundai, but the car was new and served its purpose. The staff tried to sell us many additional items, but we only chose the i-pass at $9 per day. It's not cheap, but it is very convenient for toll roads. When we returned the car, we were charged an additional $180, which was more than half of our total rental fee (2300 RMB). Despite the staff's explanations about taxes and a few hours' delay in returning the car, we still felt unhappy. Taxes should be disclosed in advance or included in the rental fee. Additionally, for a few hours' delay, charging for an extra day should suffice.

The rental store is very close to Chicago Airport. After picking up our luggage at Chicago Airport, we went directly to the airport's main entrance to wait. There were Dollar company shuttle buses (we might have been lucky as we boarded the shuttle within two minutes; when carrying lots of luggage, the driver would even help). Most of the staff at the store are African American, but their service was acceptable.

The first car I've got was broken. Give them a credit they fond replacement car fast enough. At the end got an additional 12% charge for... they are not sure for what. Apparently they don't list all charges on the quote. BE ADVISED!!!!!!!