The shuttle bus from Dollar at the Big Island airport is less frequent than other companies, so we had to wait a bit. The staff at the branch had a good attitude but kept trying to upgrade our reservation for an extra fee. Since we had already booked a large SUV, we didn't want to upgrade, but the staff insisted that our reserved model couldn't go to Waipio Valley and even called the manager to offer us a discount. Seeing how eager they were to make money, we agreed to upgrade to a 5.6L Nissan SUV. After traveling around the Big Island, I feel a mid-sized SUV would be sufficient for a family of three because it rained when we went to Waipio Valley, and we couldn’t go to the valley floor due to the fog. Returning the car was very straightforward and convenient.

The line was very long, and they constantly tried to upsell, including offering a fuel service, and gave us incorrect information, such as claiming there were no gas stations near the return point.

I was asked if I am ok with Kia Forte, which I confirmed and I got Chevy impala. The person at the counter helped me greatly with insurance.

Need better explanation of the insurance we buy

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.

The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.