There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned.
The car pickup was handled by an elderly man who wasn't very proficient in English, making communication difficult. Moreover, he was unwilling to address some of the questions we raised. However, I would like to compliment the staff member during the car return process—his English was good, he was enthusiastic, communication was smooth, and he was patient. Thumbs up!
The pick-up process was efficient. The charge for scratches and dents is high, but with insurance, it doesn't matter much.
About QEEQ:10.0/10
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