The staff's attitude was poor, that's the first issue. Secondly, we arrived during their opening hours, but right after we got there, it was their closing time. Therefore, the staff charged us a 44 Euro system fee.

No invoice available, bad service. Downloading invoices online never works, rubbish system.

The car was nice, though it had some outer cosmetic damage from the previous rides. Didn't mind it, because everything was functional and the price was great. The rental process was easy, but you have to keep in mind that there are too many people renting the car at Milano Airport - I was 17th in line and with the 4 counters it took about an hour. The only big gripe I have - I forgot my wallet with driving license in the car and though I did call and wrote an email when I found it missing 10 hours later in another country I'm still waiting for the answer to my request! They said they are currently too busy to look for it and it's been 18 hours.

I was reluctant first to try the service because I always used another famous site, but the deals I've found here were too tempting. And it even got better when the Price Protection kicked in. A week before the date I got warning that the price was down and I managed to rebook the car paying 60% less. This is an exceptional service, thank you!

Car was in good state and easy to find. Return was easy BUT we had to wait 1h40m to collect our car. Staff at the desk were extremely helpful and kind, but two people can hardly deal with twenty customers in a reasonable time. And I understand it is always like this in the evening. The counter is seriously understaffed.

Long queue at pick up. Instruction on pick up location in Milan airport could be more detailed .