The car was in poor condition, even the gas tank cover was missing.

At Munich Airport, the counter was well-staffed, and I was served immediately without waiting. The communication was very smooth. The pre-authorization was canceled within a week without any charges. The car was very new and performed well in all aspects. Thankfully, it was equipped with all-season tires, which was perfect for the snowy and icy roads.

Pretty good

The service was excellent. They provided a brand new Audi A3, which was a pleasure to drive. All functions were complete.

Counter staff at Munich Airport was a bit slow with 3 staff members working and a queue over 60 minutes. It was incredibly difficult to find the counter due to location and lack of visible sign.