1) The reserved car was not available; they said only SUVs were available and gave us a broken car. 2) They charged me nearly $200, claiming it was a deposit, but later it turned out to be a fee. 3) The total rental cost was over $5000, and the insurance and additional charges from the rental company cost another $4000. Not worth it.

About picking up the car. I rented from Dollar. The car was in good condition, but they secretly changed my Jeep Compass to a Nissan Rogue. After I complained, they switched it back. There was also an issue with hidden fees. They tried to make me buy liability insurance, claiming it was mandatory and illegal not to have it. This was totally false. Before going to California, I called my insurance company to check if my U.S. car insurance would cover the rental, and they confirmed it would. Dollar insisted I buy their insurance. I told them I had coverage and asked for it to be transferred, but they said it wasn't possible. The great thing about this rental service is that their SMS service told me that any mandatory charges had to be in writing. So, I asked the employee to write down and sign what insurance I needed to buy, and he backed off, saying it was optional. This guy was Indian, and his tactics had been reported by other customers. When dealing with him, stand firm and demand everything in writing with his signature; he'll give up on trying to overcharge you.

Good, the car is also great.

There were too many upsell items during the car pickup.

The counter staff pushed personal insurance and intentionally recommended a smaller car model.