Beware of this company! At Milan Malpensa Airport T1 location, we experienced the flashlight damage check.
1. When picking up the car, the staff quickly walked around the car without using a flashlight and didn't find any visible damage, so they recorded it as undamaged.
2. When returning the car, the staff used a strong flashlight to meticulously inspect the car and found a tiny scratch that can't be seen with the naked eye, only with a flashlight, and claimed it as damage.
During the rental period, the car had no collisions or scratches. We also used the automatic inspection feature of the rental app to upload photos when picking up the car. However, since we didn't use a strong flashlight for the photos, even zooming in makes it hard to tell if the scratch is new or old.
After multiple car rentals both domestically and internationally, this was the first time experiencing such a flashlight inspection. Using eyes for pick-up but a flashlight for return, this method is unacceptable for anyone. Avoid this company!
The rental company was previously Alamo, and the service was decent, but the car was really disappointing. It was very fuel-inefficient! The fuel costs almost matched the rental fee, which was terrifying.
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