I rented from what was supposed to be Shouqi, but I didn't see any signs of the company the entire time. It was all Europcar. When I paid, they sneakily added some kind of insurance I didn't ask for. I had already purchased full insurance through the rental site, but they still charged me extra. I found out only when they deducted almost 100 pounds from me. We had a tire blowout and it took from 2 PM to midnight to get it fixed. They brought us to the car pickup point at Manchester Airport, only to tell us they didn't have the automatic transmission we asked for. I can't drive manual. They told us to come back before noon the next day to switch to an automatic, which ruined our first day's plans. The waiting experience felt like a comedy of errors. Sigh... In the end, it wasn't good.

Fradulent charges and forced consumption. The staff on site were extremely irresponsible!

There was a long wait to pick up the car. After completing the paperwork, it took a very long time for the car to be brought out, and we couldn't get it at the scheduled time. The staff indicated that we could extend the return time. However, when we returned the car according to the extended time, we were still charged for being late after returning to our country! Extremely unfair!

Since the pickup was not at the airport, there were very few people. Considering the efficiency of British service, it was relatively quick. However, the return process at the airport was indeed fast, possibly because of having full insurance.

Picking up the car was okay, but returning it was a nightmare. We arrived more than an hour in advance, but the return shop was closed with no staff around, even though the listed return location claimed to be open 24 hours. We were not informed about how to return the car or where to park it. After calling customer service and going through extensive communication, we were told it might be a self-service return. We eventually asked someone and located the parking area, then dropped the keys into the rental company's key box at the back door. Upon returning home, I found that more than 2000 was held on my rental card, but only 189 was refunded. When I inquired with customer service, they gave vague answers and mentioned it was a late return fee. I was completely at a loss. There was no late return, and even if there was, charging over 2000 is unreasonable.