The reception was warm and efficient, and the car was in good condition.

Excellent

They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!

It was alright. The car was downgraded and wasn't the model I booked, but that wasn't necessarily Enterprise’s fault. Next time, I'll book directly on their website. They didn't provide a GPS, but they taught me how to use my phone's navigation via a data cable connected to the car's screen. The tire pressure might have been too high, as the car kept prompting me to check it, which made me nervous. I called the store staff and was asked to send an email with photos, but I never got a response. Fortunately, there were no further issues until I returned the car.

Very professional. You can see this company's shuttle buses all over the roads in the UK, and their prices are cheaper than others. Highly recommend for the UK. They didn't push insurance sales either.