Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

No customer service at all, very indifferent attitude.

The store at the east entrance of Munich train station had my car ready when I arrived. They didn't mention any additional insurance, and I just filled out the information and picked up the car. The rental cost over 290 euros, and a deposit of 300 euros was taken.

The rental company's response was fairly quick. Although they didn't provide the specified Passat, the Skoda also had very good luggage space.

Germans are very punctual. I booked a car for 2 PM, but when I arrived at 1 PM, there was no car available. I had booked a Volkswagen but got an Opel of the same class instead.