The service was excellent. I had a friend picking me up at the airport, so I preferred not to pick up the car there. I was staying in Beverly Hills and asked if it was possible to have the car delivered to my place. They agreed and delivered the car to my doorstep. Returning the car was just as convenient; they picked it up from my home as well. Additionally, I needed a child seat, and the staff bought a brand new child safety seat specifically for me. The service was outstanding.