Very satisfied

The service was enthusiastic, rental procedures were processed quite quickly. Maybe because it was peak time, I had to wait 20 minutes for the car to be cleaned and returned, but everything else was good.

The charge list after returning the car didn't specify the speeding fine, which made me think it was an unexplained charge, so I applied for after-sales service. Everything else was great, and the pickup and return processes were smooth.

Very good

Firstly, this company is impossible to find within the airport as it's affiliated with another company. I had to ask several people before I finally realized it was right in front of me. The paperwork processing was very slow, and then they took me to the parking lot to get the car, which was about a 5-8 minute drive. The parking lot was massive and chaotic, with cars from many companies parked haphazardly. The car they gave us wasn't even cleaned properly, and I had to wait nearly an hour outside to complete the formalities (which didn’t match the car I had booked). When I requested a replacement car, they said there was none available, only this one. It was truly awful. When returning the car, I drove to the airport, called the company, and someone came to pick it up 5 minutes later.