The rental company staff did not check if the car key had battery power. On the second day, just when we were about to leave Melbourne, the car key died, and we couldn't start the car. Fortunately, we had relatives in Melbourne who happened to have a new car key battery. After waiting for 40 minutes and replacing the battery, we were able to head to our destination, the steam train, for which we had already bought tickets. We were worried we wouldn't make it on time, but thankfully, we didn't miss it. We immediately reported the situation to the car rental service, very worried that our relatives in Melbourne might not have a car key battery. If that had been the case, our day's schedule would have definitely been delayed. In the end, we never received an explanation or compensation for the new car key battery.

Smooth communication, both pickup and dropoff were quick without queues. The car was relatively new, with less than 10,000 kilometers. It's a small company, which might explain why my request for a vehicle upgrade wasn't fulfilled, possibly due to limited resources.

After arriving at the airport, I called for a pick-up. It took three hours for someone to show up.

Had to wait 35-40 mins for shuttle from airport when told by phone would only be 10mins.

Good

very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.

I had to cancel another booking I had and change to this one, and it was smooth and easy.