The booking was for a 2023 Proton Persona, but we were given an old Nissan Sunny with approximately 120,000 km on it. The front windshield had multiple cracks. We requested a replacement and were offered a Proton with a 1.2L engine, with the explanation that no other cars were available. They even claimed it was an 'upgrade.' Ultimately, we had no choice but to take it. During driving, we felt the car lacked power, and the features were very basic—only a reversing sensor, no camera. It also consumed more fuel than expected. As most of our journey was on highways, we found the fuel consumption high—roughly averaging 10L/100km (though this might not be entirely accurate as we didn’t keep detailed fuel records). Overall, the driving experience was very poor. Additionally, the pickup location was not the actual rental store. It mentioned in the pickup instructions that it was a branch, but this information was not clear. We first arrived at the main rental store by taxi, only to be redirected by our taxi driver to the actual pickup location after contacting them. Lastly, they claimed to provide Chinese-language service, but there was none in reality.
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