They try to sell insurance when picking up the car, even after clearly being informed that insurance was already purchased in China, and they still waste time promoting it.
First, since we opted for Chinese service, everyone from contact personnel to pick-up and drop-off staff should speak Chinese. It doesn't need to be very fluent, just clear enough to understand. Otherwise, communication can be difficult. Second, add the customer's WeChat before pick-up and establish contact there, making future communication more convenient.
The service cooperation is acceptable, and they accommodated changes to the pickup and drop-off locations. However, the vehicle was very old and neither the USB nor Bluetooth worked.
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