CAR RENTAL REVIEWS ON HAWK IN JOHOR BAHRU

We found another car rental company that called HAWK, and HAWK sent a car to pick us up. Great service.

The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.

They could include options such as car seats in the total price.

We originally rented a Toyota Vios, but we ended up with a Malaysian domestic car. Very dissatisfied.

Arrived early and the staff was very helpful in arranging the pick up. An upgrade was provided since the car booked was not available. Very satisfy with the company.

Easy booking and the best price out there. Very nice to deal with.

The car given was not what I have paid for due to availability. I was given a cheaper alternative and the car was very old.

The customer service is average.

Had tyre punctual on our last day rental travelling back to jb from kl. Text for emergency assistance. Lucky nearby found a workshop, and told the spare tyre is different size, cannot use. Text emergency assistance and was kept blaming is our fault to damage tyre and offer ZERO solution.