Surprisingly clean and neat car with minimal hassle during pickup and return.

They charged us an extra fee but refunded it later!

The car pickup was fast, but the baby car seat we reserved was very dirty, so we didn't use it for our child and the money was wasted.

The service was good, but the car condition was just average.

I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage. The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!

The only downside from Europcar was that the car was really old and out dated. We did rent a similar car category from the airport 2 days back and we got an excellent car but this one wasn't great, old, needed a lot of pressure to raise up on the highways. Otherwise the staff at KL downtown was great and the explanation given to us by Tanu (europcar staff at KL downtown) was good too.

The customer service of easyrentcars are exemplary. I contacted them for something and it was well answered with the desired explaination so overall happy with the service, will definitely recommend to friends and family.