Wide selection of vehicle models, attentive service, and straightforward rental procedures

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.

The staff attitude was good, but they seemed inexperienced and made an error that locked one of my credit cards. We had to use another card to complete the process.

I had a full insurance order, but the staff at the counter didn't check properly and added extra insurance. When returning the car, I found the cost to be higher. After some negotiation and showing the original order, the issue was resolved smoothly. Apart from this hassle, the overall process was quick and smooth, and the company was reasonable.

Good service attitude and the vehicle condition is excellent.