Overall, the service was excellent. I've rented cars in London many times and tried several companies. Enterprise is one of the best companies I've used. I'm very thankful for the QEEQ app and mini-program service. The notifications are prompt and very helpful for someone like me who tends to forget things or procrastinate.

When we picked up the car, the staff initially said they didn't have the model we booked and asked for more money to change the car. Later we found out they actually had it.

Service was average when picking up the car, they changed the car model without specifically asking. The lady at return was very nice and sincerely inquired about the pickup experience, eventually offering compensation.

Easy pick-up process

Fast and professilnal; all details were explained. Hand off was very knowledgeable and prepared us for all eventualities.