Easy to find, but they provided a slightly smaller car.

I returned the car on time in the morning and had my boarding pass at 8:07 AM, but later they charged me more than $23, claiming I returned the car late in the afternoon at 6 PM. I wasn't even in the US at that time. Did your employees use the car and charge it to me? There's been no further response. Very disappointed!

The front desk staff had an excellent attitude, patiently answering our questions and bringing a warm, welcoming feel to our travel-weary selves. After picking up the car, we were pleasantly surprised to find multiple vehicles to choose from! We quickly chose an almost-new Volkswagen Tiguan with only 700+ miles driven! The car ran smoothly throughout our trip, leading to a very pleasant rental experience!

Renting a car at San Francisco airport was very convenient. Since we didn't quite get used to the first car, we spoke to the staff at Los Angeles airport and they swapped it without any extra charges. Returning the car was also very easy. Overall, it was a great car rental experience.

There is a light rail directly from San Francisco Airport to the car rental station, and the counter is just downstairs; very convenient.