Satisfied

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

HERTZ is indeed a great brand, no upselling

There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.

Counter staff helpful at both ends. Didn’t get the specified car. The guy parking cars at the drop off stole the space I was going into and was obnoxious.