Satisfied

The process was very simple, and the car was in good condition. There was only one tire pressure warning which was resolved at a gas station without any major issue. Returning the car was smooth as well; just paid the highway toll and left.

The service attitude is really disappointing. Staff were impatient both during pickup and drop-off, suggesting this is not an isolated incident. They showed enthusiasm towards local Turkish customers. While attending to us, a Turkish woman interrupted, and the staff turned to assist her instead, rudely asking us to step aside… This is the worst service attitude I've encountered in over 20 overseas self-driving trips.

Satisfied

Pretty good, they gave us a new car.