The car pick-up process was straightforward and clear, and the service attitude was excellent.

Very nice and highly recommended.

Both picking up and returning the car were smooth. They didn't push additional insurance once we informed them we purchased full insurance through the QEEQ website. The car's condition was excellent.

Very bad. They didn't require a tire inspection when picking up the car and tried to sell us scratch insurance, which we declined. Upon return, the inspector claimed there were scratches on the tires and said they would deduct from the deposit card for repairs (basically, they were going to replace the tires). No argument worked; we demanded to confront the staff who handed over the car, but they ignored us.

Easy pick-up process