Not a good experience with ASIA CAR .

CK.OOI

Malaysia

Reviewed: Tue, Aug 13, 2024

About ASIA CAR: 8.0 /10

This is the first ever bad experience i had when i return the car to ASIA CAR. when i was arrived at the airport and calling the staff come over to collect the car but called them 5 times nobody pick up the phone and 20 minutes later one staff pickup the phone with her low tone voice can`t even hear what she talking about .finnally she came over to the car and i told her i have a tight schedules and i haven`t return the gasoline to FUll level.and i said i can paid the sum of (HALF TANK) gasoline here, it just only take RM 50 to RM 70 in everage, but she said i have to paid Rm 130 in total as a penalty. I have not get any decriptiuon from the staff of the penalty in gasoline before i departure .

About QEEQ: 8.0 /10

Mini Van | Proton Exora or similar

2 day rental

Relevant Reviews on ASIA CAR Penang Airport

Shirley James

Malaysia

1 days rental

Reviewed: Sat, May 4, 2024

About ASIA CAR: 2.0 /10

Avoid renting from this company in Malaysia, called Galaxy Asia Car Central. Chinese car rental companies are all scams, and they bully Chinese customers. I picked up the car in Penang and returned it in Kuala Lumpur. I took a video of the car showing some scratches on the left front bumper when I picked it up. The staff said it doesn't matter since I had full insurance. When returning the car at Kuala Lumpur T2, the inspection was incredibly thorough, like a safety car scan. I've driven in many countries, but have never encountered such a meticulous return inspection. They even used a flashlight to check the undercarriage. It felt like a blatant scam. They claimed that there were new scratches on the left front bumper. I insisted it wasn't possible since I hadn't had any incidents. They checked my video and still claimed the scratches were new and demanded payment. I was furious, it felt like outright robbery. I told them even if it was my fault, the full insurance should cover it, and besides, I didn't cause those scratches. They insisted that I would have to pay first and get a refund after filing an insurance claim. Coincidentally, another car returned at the same time had the same issue with alleged new scratches on the undercarriage. This company clearly targets Chinese customers. In the end, since I had full insurance, they made a few calls and then said it was their mistake and the damage was originally there. We were at T1 terminal, but the car was at T2 and they refused to provide a drop service. Renting a car in Kuala Lumpur is the worst experience I have had worldwide. I will never come back to this country.

Linda Nancy

Malaysia

1 days rental

Reviewed: Sun, Apr 21, 2019

“Penang - Genting Casino”

About ASIA CAR: 10.0 /10

Very good staff.

Malaysia

1 days rental

Economy | Perodua Myvi Guaranteed model

Reviewed: Sat, Jul 13, 2019

“Help you ride in town but not hiway”

About ASIA CAR: 9.0 /10

Should provide “touch n go” card or tag for toll, as it’s not easy to purchase in town.

About QEEQ: 10.0 /10

Cover the insurance claim at the same time but not reimbursement the claim.

William Sim

Malaysia

1 days rental

Mini | Perodua Bezza Guaranteed model

Reviewed: Thu, May 30, 2019

“Excellent and Honest. Highly recommended to rent car from them”

About ASIA CAR: 10.0 /10

I really need to comment the excellent customer service from this company Galaxy Asia. The counter staff speaks good English and explains every process to me clearly including the deposit which he swaps my cc and show me it's just for pre-auth. Reaching the car, he will also help to identify old marks to ensure i'm not responsible for it. I wanted to give tips for their excellent service but was rejected!

About QEEQ: 10.0 /10

Process is good