Good car when received but very poor service during the booking process.
B.Wallace
Ireland
Reviewed: Mon, Aug 19, 2024
About Enterprise:7.0/10
Hidden costs that were not highlighted during the booking process. Had to go back in and resubmit the times for the car drop off even though I clearly gave them during the phone booking process. When I went back in to resubmit I was charged an additional cost for the drop off. Not impressed with the process.
The car they provided was very old, and the air conditioning didn't work. Fortunately, the weather was cool, so we didn't need the AC. The pickup and drop-off staff were straightforward and didn’t fuss over minor scratches.
Like: Really nice car. As I was driving 95% of the time on a motorway it handled really well and was very comfortable. No issues at all, really enjoyed the whole experience. Dislike: nothing!
Like: The car that we had was really comfortable and great to drive. James at the pickup office was very helpful and all about the customer!
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Good car when received but very poor service during the booking process.
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