Nice car, not very good service for picking up the car
Australia
Reviewed: Wed, Oct 2, 2024
About Apex:7.0/10
Apex had not received my details nor payment after booking thru QEEQ. As my flight was delayed and I arrived at my destination late (4:30pm), apex refused to pick us up from the airport because they state last pick up at 4pm. They offered to call me a taxi at my cost and they close at 5pm so I was struggling to make it in time. They had no details nor payment thanks to QEEQ so I couldn’t even get a refund.
The car did not exceed my expectations. It was old and seemed to struggle on the freeway over 80km/h. Not the car I thought I had booked. The staff however, were lovely. Very friendly and professional!
We were very happy with the ease of car hire We were there for my father’s funeral so didn’t need any complications Staff were great and the car was excellent.
Counter staff was excellent, but there was no one there briefly when we arrived to drop the car off early. They weren't long, but a key drop off box or a note on their door would have been good. If we had waited longer I think we might have been cross.
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Customer Service
Nice car, not very good service for picking up the car
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