No more rent from RentSmart24

Boris ITB

Italy

Reviewed: Thu, Oct 24, 2024

About RentSmart24: 4.0 /10

Instead of a Toyota Aygo X, a Fiat Panda was provided for rent, which is a completely different car. The Fiat Panda (hybrid) had low mileage but the whole body (especially the roof) was damaged. The windscreen washer tank was empty. I asked at the counter for a change of car and was ready to pay extra, but it was ultimately refused. The reason given was that there were no other cars available for hire. An employee of the rental company told me in a harsh manner that the only alternative for me was to cancel the rental and contact Customer Support. I was forced to accept a Fiat Panda, whose only advantage was its relatively low fuel consumption.

About QEEQ: 9.0 /10

I was completely satisfied with the services provided by QEEQ.COM.

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with us. The car group was made up according to its function、number of seats, etc. If were offered the downgraded car, please contact us at the counter immediately.However, we are very sorry for this situation. If this happens again next time, please contact us immediately and we will communicate and negotiate with you. Thanks for your feedback and look forward to seeing you next time.