mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car
We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.
“Never again, go to Green Motion if you want budget or pay a little extra to go to hertz, Avis etc”
About Easirent:5.0/10
Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!
“Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendl”
About Easirent:7.0/10
Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.
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Customer Service
overall very positive
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