We abandoned the car we had paid for before even getting to the counter as the service was so slow. We feared missing our return flight if the drop off was as slow. Staff fiddled about chatting to each other, answering what appeared to be cold calls on the phone while customers stood and waited. We paid £130 for a taxi to Chester and back when we had already paid for a car, that alone should tell you how bad the experience was.
The car I booked wasn't prepared (same thing last time), and I waited a long time (again, same thing last time), almost two hours past the pickup time. They ended up giving me a Smart car at the last minute. I couldn't wait any longer, so I just accepted it. You might ask why I would put up with this; well, it's because it's cheap.
“Don’t book cars through airport pickup companies. It looks cheap but we will end up paying more.”
About Easirent:3.7/10
It took me 3 hours to find the locating and pickup my car. And the worst is when I dropped off my car, it took ages to finish the process. The bus shuttle is not convinient. It took 30 minutes to arrive. I ended up taking taxi and paid £20 as I almost my train.
It is ripping off. They charged me £135 for stonechip.
Avoid this company.
And also pay more money and don’t choose Airport rental company. Trust me it is not worth it.
“Never again, go to Green Motion if you want budget or pay a little extra to go to hertz, Avis etc”
About Easirent:5.0/10
Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!
“false information prior to arrival, which caused issues”
About Easirent:4.7/10
Provided information from the website and from calling head office that I could use electronic confirmation of address. On arrival o was told that this was not possible at this branch so I would have to pay for the check, which consisted of a 30 seconds phone call. I was then told I would have to pay 95 pound for fuel deposit, and that the insurance I had purchased was pointless. I ended up not being able to hire the car as despite using the card successfully for other purchases I was told the pin was necessary for the deposit payment. No help and was left stranded.
Like: At 12Am midnight, Mark,Arek and Joe were very friendly in dealing with my request. Note my flight was delayed by 2 hrs. They helped me to select, understand the car, loading luggage and provided comfort. Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.
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Customer Service
Terrible beyond words
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View more >Dislike: I booked 5 seater car but at the end what was offered was 4 seater car.