Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car.
Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up.
The worst experience whatsoever.
About QEEQ:7.0/10
QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.
Reply by Qeeq: We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. If you encounter any aggressive sales tactics, we kindly request that you promptly contact us at the counter.
We got a free car upgrade, which was nice! It was our first time using panek, and to be honest it was great! Would definitely recommend them.
About QEEQ:10.0/10
Easyrentcars is just amazing! The booking process is silky-smooth and the fare is repeatedly check to get the lowest rates possible. Will use only ERC in the future.
Like: Car was dirty and luck of windscreen liquid Dislike: Price much more expensive than Warsaw or Gdansk almost double
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Never booking a rental with QEEQ or PANEK again!
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View more >Dislike: Price much more expensive than Warsaw or Gdansk almost double