The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement
No one picked up upon arrival, and they didn't answer the phone either. I was left waiting by the roadside for an hour. Even worse, when I reached the counter, they said there was no order, which delayed my trip and took a long time!! Poor service!
“My car was booked to be picked up for 4am , but they open at 4am !!!”
About Hertz:2.0/10
My car had to be picked up at 4am , but they were closed, they open at 6am !!
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