Great car and service

Terrible

The staff was somewhat careless and accidentally overcharged me. They couldn't refund the excess amount, so they offered a vehicle upgrade instead.

The counter only has two staff members, so you need to queue up to handle the procedures. Arrive early as many people pick up their cars after 10 o'clock.

Working hours end too early, and overnight parking is too expensive; the pickup location in Melbourne was very slow, waited nearly an hour. But very cost-effective, and the car was in good condition.

The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.