We altered booking after pick up a number of times - handled professionally and sensitively
P.Hughes
New Zealand
Reviewed: Thu, Feb 20, 2025
About EZU:8.0/10
This whole process was a dream . Transfer and pick up v easy and Chris on reception was a role model in customer service. He handled our queries exceptionally well and also the short notice extension- brilliant
When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).
About QEEQ:8.0/10
It will be interesting to see how the insurance claim goes.
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Customer Service
We altered booking after pick up a number of times - handled professionally and sensitively
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