The entire process from booking to car pickup was smooth, the staff were friendly and provided detailed instructions. An excellent car rental experience.
Airport pick-up and drop-off were very convenient, the car was in great condition, and everything went smoothly. It was a very pleasant self-driving experience.
All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.
“Skimping on the safety of babies - shame on Ezu!”
About EZU:5.0/10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ:8.0/10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.
“We altered booking after pick up a number of times - handled professionally and sensitively”
About EZU:8.0/10
This whole process was a dream . Transfer and pick up v easy and Chris on reception was a role model in customer service. He handled our queries exceptionally well and also the short notice extension- brilliant
After arriving at the airport, I called EZU, and they quickly sent a car to pick us up. The staff at the store were very friendly and patiently answered some of my questions. The return process was also very quick, taking only a few minutes, and the staff even drove us to the airport.
The rented vehicle couldn't restart after stopping during the trip because the battery was dead. We had to ask passersby to help jump-start the car. This happened twice in total.
Overall, very satisfied. The car was very new, the staff were very patient, and they answered all questions honestly! Also, both pick-up and drop-off were very efficient.
When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).
About QEEQ:8.0/10
It will be interesting to see how the insurance claim goes.
This would have to be the worst car rental experience that I have ever experienced having rented cars in most continents. I will recommend everyone NOT renting from EZU.
Firstly, it took well over 30 mins for the van to pick us up from the airport.
Then the car given to us was over 10 years old and had over 210k kms on the clock. We picked the car up at night. Inside the car was a mess and I didn’t even want to sit in the car as it was filthy with 10 years of grime on the inside..
The rental form had that there were no defects on the car and given that we couldn’t see at night we looked the next morning. It would be lucky if any panels of the car weren’t scratched.
We could barely get the car over 80 kms per hour and the car would then start to shake making the car very unsafe.
We called the office to complain about these things and never got a return phone call.
Having rented a lot of cars over the world, I am sorry to say that this is by far the worst experience that I have ever had.
The only positive comment is that your team didn’t try and claim damage insurance on the car when I returned.
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