Overall service was quite satisfactory. However, since it's an electronic contract, make sure to read the terms carefully and ask questions if needed before signing. Once signed, it will be sent to your email.
The overall process was simple, the staff at the pickup location provided clear directions, and we got an upgraded hybrid car which was very stable to drive.
I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.
Very disappointed that Tesla not available! The excuse Hertz gave is arbitrarily wrong.
Should take Tesla off the orders if they have sold them all.
Highly recommend the polestar, if a Tesla is not available. Prefer a Tesla
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