I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.
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