CAR RENTAL REVIEWS ON SCOTTIES AT QUEENSTOWN AIRPORT, ZQN

This is a local, small car rental company. Due to the pandemic, some branches have closed, making it difficult for me to return the car at a different location (I wanted to return it early because of the lockdown, but I couldn't because I couldn't book a ferry between the islands and had to stay near the port for an extra week. I noticed that other larger rental chains allowed flexible returns at the port). If you need flexible return options, you should pay attention to this. But this is probably only an issue during the pandemic. Although the company is small, their service is quite personalized; you can contact their staff anytime. I drove the car for almost a month, and they were very understanding of my changing plans whenever I checked in with them, which felt quite warm. The extension fee was charged at the original daily rate, which was very transparent. The car was not a 2017-18 model Corolla; I believe it was a 2012-13 model. It didn't have USB charging or music playback, but it was still fairly reliable despite being older.

Terrible experience!!!! SCOTTIES is a very poor rental company and was the biggest disappointment of my trip to New Zealand. Their vehicles are generally old and in poor condition, which makes driving on New Zealand's many mountainous and steep roads very dangerous.

Very good, both pickup and drop-off were smooth

Extremely dishonest, the car was very old! The service was also poor! They didn't provide a full tank of gas as agreed in the contract, only 1/8 of a tank. When I returned the car, it had 7/8 of a tank left. I asked if I could get a refund for the extra gas, and they confidently said yes. I thought foreigners would be more trustworthy than us, but I still haven't received the refund. Even Rent Rent Car's mediation didn't help!

Not bad

The company hasn't responded to my refund request due to the pandemic restrictions from my workplace.

The company is small and the cars are relatively old, but the staff is very helpful. QEEQ did not send our order, but the company placed the order for us again.

Average

Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.

Easy smooth booking