7 /10 Good
Reviewed: Saturday, December 21, 2024
We weren't very happy that we had to pay an extra $500 when we collected the car. This was refunded on drop off but still, nothing was mentioned about this beforehand, and this is a lot of money to us.
Read More >5 /10 Average
Reviewed: Saturday, December 21, 2024
We waited at the airport for more than an hour as they sent the shuttle to Christchurch even after checking our booking, we had to call them more than 10 times to get a ride from the airport to the rental place. the most worst part it was my birthday and clearly told them about it. When we arrived at the rental place they said they don't have the car we have booked so we have to compromise with old Toyota Highlander. Reception lady said they can refund our money or take highlander or YOU NEED TO PAY $70 MORE to take the same car you booked as the price is gone up. (discount has been taken of). We said We booked in an advance and paid for it but was told we booked through different website and they do not care. We had to pay $70 extra to rent the same car we booked in advance and which was already paid. Moreover We struggled for 3 hours to get everything sorted. Worst service ever. Hope this will change something and hoping to get someone to look into it and at-least apologies.
Read More >7.3 /10 Good
Reviewed: Saturday, December 21, 2024
Car was not very clean but drives well.
Read More >5.7 /10 Average
Reviewed: Saturday, December 21, 2024
The fact we are not getting the $1500 bond back for a month is disgusting. The snow chains provided were too big and the staff member who checked us in could bearly speak English which meant we didn’t understand alot of what was said. We also purchased insurance and were then told that regardless of the insurance if anything happened to the car we were liable.
Read More >2 /10 Poor
Reviewed: Saturday, December 21, 2024
EZU tried to cheat the airport by picking us up outside of the authorised pick up zone. They asked us to lie and pretend we were 'friends' to doge the pickup fee they had to pay. We cancelled on the spot. They have received an official warning from the airport.
Read More >3.3 /10 Poor
Reviewed: Saturday, December 21, 2024
It was a very pathetic experience with EZU. There was an incident with the GPS for which I paid $40 cash and just didn’t get a chance to use it because the GPS dropped and screen cracked. I informed Grace of EZU that this has happen the very first day and upon returning the vehicle I was told by Frank of EZU that I will be charged $300. I told Frank that I won’t be paying a single cent because it was not my fault the the GPS fell down as it was installed on the glass by EZU employee. I should get a refund of $40 as I was not able to use the GPS at all and informed Grace on a good faith. I used my mobile for navigation for the entire trip.
Also I got a vehicle which had scratch and informed EZU of the same before driving the car off their drive away and the response from EZU is that we are aware of the same.
Read More >6.7 /10 Average
Reviewed: Saturday, December 21, 2024
Long wait for ca.
Read More >9 /10 Excellent
Reviewed: Saturday, December 21, 2024
Got what I wanted, need a 4x4 in NZ so worked well
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Great services, car wasn't 4x4 but they gave us chains for free. Would recommend
Read More >8 /10 Very good
Reviewed: Saturday, December 21, 2024
Pick up was weird as nobody new what van or company was picking us up. i called them twice and the van was at the airport all along with a little EZU on the windscreen which wasn't visible. The staff were very helpful. I had left my drivers license on my scanner at work so they waited until i could organise a temporary one and dropped me off and picked me up to do this. They gave us water and laughed and sympathized. While the car wasn't the MARK X it was close enough. Drop off was easy as. I will definitely use these guys again
Read More >9 /10 Excellent
Reviewed: Saturday, December 21, 2024
team was great in helping out! thank you ezu team!
Read More >7.7 /10 Good
Reviewed: Saturday, December 21, 2024
The booking process was really easy and we got a great deal for our 3 days in Queenstown.
On pick up, it took several phone calls to contact the pick up staff (which makes complete sense once you see how busy they are). Once pickup contact was established everything ran smoothly and the staff were very friendly. The first car was terrible, something was wrong with it, screeching and sounded sick. A phone call on the second day secured a swap vehicle and this was most appreciated. We were upgraded to a better (bigger) vehicle and this ticked all the boxes for us and we were more comfortable taking the drive over the Crown Range to Queenstown.
Note: initially the documentation said we would need to pay $1500 deposit with a 30-60 turn around with the refund. That caused a bit of stress. This was not the case. We paid $500 deposit which was refunded when we returned the vehicle.
Read More >8.7 /10 Very good
Reviewed: Saturday, December 21, 2024
We had to wait for some time to be picked up from the airport when we first arrived. That might have been due to covid and they not wanting to take more than 1 group at the time in the pick up van. We were given a bigger car than booked which was fine by us. Could have had a bigger office
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Check in took much longer than expected but vehicle condition was good and we were upgraded at no extra charge
Read More >8 /10 Very good
Reviewed: Saturday, December 21, 2024
The company didn’t have any Toyota Yaris (option I had booked) available and tried to give me a Nissan Tiida instead, I refuse it regarding its size and the lack of ISOFIX for my baby car seat, after a friendly discussion I agreed to have the Nissan Latio. Wouldn’t say it was a big issue. Just a little inconvenience that could be avoided with a better organization. I still recommend it if you need just a cheap rental option.
Read More >9 /10 Excellent
Reviewed: Saturday, December 21, 2024
Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!
Read More >9.7 /10 Excellent
Reviewed: Saturday, December 21, 2024
Very nice staff and helpful
Read More >9.7 /10 Excellent
Reviewed: Saturday, December 21, 2024
It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Great service and car got upgraded to a more spacious one
Read More >7 /10 Good
Reviewed: Saturday, December 21, 2024
Had an issue with the rear seat and we got another car promptly, was really great
When we drop the car, nobody was available at the counter, freak out as would have missed my flight and had to pay for a taxi to drop me at the airport, spent around $30. Not cool....
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Have used EZU a couple times, good value for money and have had no issues
Read More >6.7 /10 Average
Reviewed: Saturday, December 21, 2024
Long wait to get vehicle.
Motor not running smoothly, particularly on decent.
Read More >9.3 /10 Excellent
Reviewed: Saturday, December 21, 2024
The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Got a free upgrade, the car was excellent
Read More >5.7 /10 Average
Reviewed: Saturday, December 21, 2024
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Small but very efficient company
Read More >Donald James Prenzel
Queenstown
8.3 /10 Very good
Reviewed: Saturday, December 21, 2024
Car was perfect for our holiday.
Read More >8.7 /10 Very good
Reviewed: Saturday, December 21, 2024
great value
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
The staff picked us up at the airport and we smoothly completed the rental procedures at the store. They also recommended it’s currently cherry-picking season and told us how to find farms where we could pick cherries.
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Great service attitude. Due to the pandemic, no need to queue :)
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Although the pickup was off-airport, the staff was easily reachable, so there were no worries.
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Attentive service, simple procedures
Read More >6 /10 Average
Reviewed: Saturday, December 21, 2024
The rental staff were very friendly, but the car was in poor condition. It lacked ABS and was difficult to drive.
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Reliable car rental company.
Read More >10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Pretty good. The main issue was the high insurance cost.
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