Average experience, but will never go back to this rental
Australia
Reviewed: Sun, Jul 7, 2019
About East Coast Car Rentals:5.0/10
Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.
The car pickup was very smooth. The elderly lady at the reception was very cute. The rental company's price-performance ratio is very high, and the car was in great condition, much better than other well-known brands. Returning the car was also very smooth; the staff took a quick look and it was done. Since the return location is a bit far from Melbourne Airport, there was a shuttle bus to take us there. Highly recommended.
Long 3 weeks to receive back pre-authorization.
Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.
About QEEQ:10.0/10
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Customer Service
Average experience, but will never go back to this rental
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