The rent a car location was outside of the airport location. Thanks for sending me shuttle to the location. The staff interaction was something that I never expected or experienced. I paid for a Corolla or similar. I was told that I came late so that car was not available. I was offered a pick up truck. My wife and and I were at our wit’s end. After a lengthy plead with the staff, I was given a Kia. Drop off was also difficult. I was to drop off the car at 5 am to catch my flight to New York. There was nobody at the drop off location. I called a number that was posted at the door. I was informed that he would be coming at 6 am. My wife and I waited and finally at 6:15 someone came and received the drop off. With this experience, i would abstain from renting a car from Routes.
About QEEQ:10.0/10
I am satisfied with the Easyrentcars in general. I would appreciate if information about Routes is given clearly.
Everything else was fine, but the staff insisted I purchase theft insurance, even though I showed them a full coverage policy. They claimed it didn’t include theft and made me pay nearly $100 extra, saying it was required by local law.
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