Europcar had long lines both times, and the process was very slow. Some customers ahead were dissatisfied and interrupted the staff to make jokes. When the staff got upset, they walked away and stopped serving. The upselling was quite persistent; they kept trying to sell an EQC upgrade, and when declined, they pushed insurance instead. After refusing both, their attitude turned sour. Previously, they charged a deposit of 250, but this time they demanded 700, which might be related to rejecting the upsell.
Mucha lentitud a la hora de entregarnos el coche.
El hecho de tener que entregar el coche fuera de la hora de recogida en alquileres de corto tiempo es un problema porque entregarlo antes supone un perjuicio para quien lo alquila.
Las alternativas no son buenas o costosas.
En mi caso no tuve mas remedio que llevar mi coche al aeropuerto pagando el coste de entrega en oficina diferente
Pero tengo que decir a su favor que en este momento parece que me han retirado el cargo en la tarjeta.
The car at Keddys exceeded my expectations, the guy in the office was very efficient and pleasant.
Totally nice experience.
The drop off was just as pleasant.
About QEEQ:10.0/10
The booking at QEEQ was very easy and efficient. Good value.
I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.
Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours
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Customer Service
Relevant Reviews on Keddy by Europcar in United Kingdom
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View more >Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours