I purchased full insurance from the rental company, but there was no staff accompanying me to pick up the car. They just handed me the key, and I had to find the car myself. The vehicle was a Jeep hybrid with a small fuel tank, which was inconvenient, and the fuel wasn’t topped off. After negotiating, they refunded me upon returning the car. The interior was a mess, like a trash can, with drink cups, fast food bags, and cookie crumbs everywhere. It seemed like they didn’t inspect or clean the car after the previous customer’s return. One of the rear seatbelts was also broken.
The counter was easy to find. Picking up and returning the car was very convenient, and the car was in good condition. However, it was the first time I heard that there were additional fees for driving across multiple countries in Europe. It felt like the front desk was just looking for ways to charge extra.
There were no issues with the car rental. When returning the car on July 8th, I paid the full rental fee. Two months after the rental was completed, I received two additional credit card charges from AVIS totaling 177 euros, with no explanation.
This rental location is clearly more popular than a few other brands, so there was a long wait to pick up the car. The staff were very friendly and explained every step and precaution clearly.
About QEEQ:10.0/10
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